Our mantra is "Better Build Electric Glide".
We stand behind this and do our best to help customers with any issues they have.
So please contact us as a kind sensible human being and things will most likely work out in a positive fashion for you. Just like you we know how it feels to be screwed over.
All returns are charged 2.9% processing fee to cover the return processing fees we are not reimbursed by Shopify. We will not cover the cost of the return for CC/debit card processing fees due to the large amounts they are. This is shopify charging these amounts. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. Warranty is valid to original purchaser only and is NON TRANSFERABLE. Any KOMOTOs bought SECOND HAND are not under Warranty. This is determined by odometer on scooter and wear/tear of scooter. If the electric scooter any scratches or wear/tear or used by customer there is a 30% restocking fee within the 14 day window. After 14 days there are no returns on electric scooters. You will also need the receipt or proof of purchase. KOMOTO Electric Scooters reserves the right to refuse any returns for any reason.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can solve as fast as possible.
KOMOTO Electric Scooters come with a 1 year warranty covering parts due to manufacturing defects. Warranty covers the original purchaser and is not transferable. This covers main parts of the scooter's motor, controller, throttle and etc. It will not cover water damage as they are water proof but not designed to be submersible in water aka Deep puddles. Does not cover physical damage or scratches. Does not cover normal wear and tear of brake pads or tires. Does not cover loose screws and that is something that needs to be checked by customer with time of ownership. These items will need to be replaced over time with use of scooter. We normally work with people on these issues and will help you under warranty if it is reasonable. Out of warranty we offer support how to fix and to purchase parts from us. We have the right to refuse any water damage but most of the time we will help you since it is the right thing to do. We stand behind our product and the support we offer. Driving in deep puddles of more than 2 inches or very heavy rain will damage scooter over time and void warranty. All scooters work in the rain but its not recommend due to safety. When problem is isolated we will issue either new or with an equivalent refurbished replacement part within warranty period.
Battery Related Issues
Battery Related Problems: Lithium-ion battery packs are like most items that are consumable. They will only last so long based on a certain number of charges. To prolong battery life we hand out quick reference cards to make sure you know all tips possible to extend the life of your battery. Defective batteries are very very rare and do not happen often. Most issues are motor controllers not the battery. If you believe your battery is defective and will not hold a charge we will require a video showing issue so we can replace. All batteries have serial numbers and are logged into the system for each purchase. Long term storage of more than 3 months you need to store at 50% to 60% battery power. Then needs to be checked every month after making sure power level does not drop below 40% ex. 2 bars. Leaving at full charge when storing long term over winter will damage the battery. All batteries have 6 month warranty from date of purchase. The original owner only is covered. Warranty is Nontransferable.